HOW TO CARE FOR ITEMS?
All creations are made with 100% acrylic unless other wise stated. It is suggested that if items need to be cleaned they are spot cleaned or hand-washed in lukewarm water, lay flat to dry to avoid any stretching. Alternatively, 100% acrylic items may be machine washed on warm-permanent press setting. Do not bleach. Tumble dry on low. Do not Iron. Do not dry clean. Items with faux fur pom pom should avoid machine washing and drying. Glass mugs-with no decals are dishwasher safe. Glass mugs-with vinyl decals should be hand washed in lukewarm water.
WHAT IS THE TURN AROUND TIME?
Items that are ready to ship will be shipped within 48 hours after payments. Orders ship Monday-Friday. Any items purchased on the weekend (Saturday/Sunday) will be shipped Monday. For custom orders Shipping times will vary based upon final completion of order. You will be notified during the custom order process of expected times. Please note: Due to COVID-19 delivery times maybe delayed. WE at Lenma's Creations are unable to control or assist in the process of delivery. Expected delivery times are given with tracking information provided by the USPS system.
WHAT IS YOUR REFUND POLICY?
All Sales are Final. We want you to be 100% satisfied with your purchase, as we have taken great pride in our work and designs. There will be no refunds issued. If for any reason you are not 100% satisfied with your purchase please contact us by visiting our contact page or send a email directly to firstname.lastname@example.org